👋 Hello from us here at Heropa! Today we've got some exciting news to share with you. 

For some time now, it’s been possible to copy templates between regions, creating a new independent template in the new region, based on the original. With this method, changes made to a template in one region do not impact the template in the region it was copied to.

While this has proven to be very useful, we’ve heard from you that it would be great if we could also make the same template available in multiple regions. 

Introducing Multi-region templates

It's now possible to make a single template available in multiple regions. This initiates the creation of VM image replicas in that region. The template and any of its regions can then be selected when creating a course, environment or event. Being a single template, any changes made to it are instantly available in all regions where that template exists. 

We hope this new capability can help streamline your work and make things easier for you. If you have any questions or feedback, please get in touch! 

Hi friends!  

We’ve been hard at work here at Heropa, and we’re pleased to announce some improvements to our Events module. Our goal is to make managing Events easier for event administrators and instructors, and these updates are a great step in that direction.

Changes to Event scheduling

The first big piece of news, is a new way to manage event schedules. When creating an event, we've removed the need to associate an event with a policy. Instead, an event schedule can be set for the event. 2 types of schedules can be created: 

1. Daily schedule: Allows for the bulk creation of consecutive days with the same daily schedule - ie the same start and end times each day. Weekends can be optionally excluded.
2. Custom schedule: Allows for the creation of non-consecutive days, or days with different schedules.  

We’ve also tidied up the Create new event flow so that Scheduling is done in the second step, called 'Schedule'. All other customizable options are managed in the third step, called 'Options'. 

For more information, see: Creating an event.

This update also includes more flexible editing to Event schedules after the event has been created, or the event has started. It's now easy to: 

• Change the start / end time on any given day (thus adding or removing time to a daily schedule)
• Add additional days to a pre-existing schedule 

For more information, see: Running an event.

Enhanced event seat allocation

We've also made it easier to manage the allocation of event seats. In an event, select 'Manage seats' to see the following:

1. Add seats to an event
2. Add users to an event, including new users
3. Import users via a csv file

For more information, see: Managing event participants.

We’re excited to offer these new ways to manage events, and we’re sure that you will love the improvements. If you have any questions or feedback, please don’t hesitate to reach out! We’re always looking for ways to improve Heropa, and we’d love to hear your thoughts.

Hello again!

We’re excited to share some news about a much requested enhancement to Heropa. We’ve added the ability for any changes to Templates and Policies to automatically update all environments. What this means is: 

• When a substantial change to a template is made, for example a change to a template's VMs, VM settings, or credentials.. any associated courses, non-provisioned environments, and event enrollments that have not yet launched, will have these changes automatically reflected in them. 
• When a substantial change to a policy is made, for example a change to its duration or auto-suspend or destruction rules.. any associated courses or non-provisioned environments, will have these changes automatically reflected in them. 

Before this update, if you made a change to a Template or Policy, you had to manually update each environment to apply the change. Now, with this new feature, any changes you make will be applied to the above associated objects automatically, saving you time and effort. Note: These updates will not affect environments that have already been provisioned / launched. 

We think this feature will help you get the most out of Heropa. Quickly and easily updating all your environments with the latest changes to your Templates and Policies is now a breeze.

We hope this update simplifies your workflow and helps you get the job done faster. As always, please let us know if you have any questions or feedback.

Thanks for using Heropa!

What is the Credential Manager?

The Credential Manager in Heropa provides a way to issue end users with unique sets of credentials to access external applications during their labs. We worked closely with one of our customers to create this, and we're pleased to announce it's now reached general availability. 

Why a Credential Manager? 

When training courses require learners to access other applications, issuing and managing sets of external application credentials involves a lot of manual effort. In self-paced training, this is even harder. Managing the lifecycle of credentials from user to user also requires considerable administrative effort. The Credential Manager was created to overcome all of these issues.   

How it works: 

1. Credential pools containing sets of credentials are added into Heropa.

2. Credential pools are associated with a template, course, environment or event.

3. Decide which properties to display per credential set, in what order, and where these will be displayed in the workspace (main or side panel). 

4. End users can then see the credential sets in their workspace, and use them to log into external applications during a lab.

Here's how the credentials look to a learner when presented in the main panel of the workspace:

The Credential Manager is available in some Heropa subscription tiers. To learn more, speak to your Heropa account manager. For more information, see: Using credentials.

A huge few months for us here at Heropa. Here's an update outlining what's in our latest release. We also have lots of other exciting things we're working on, which we'll share with you soon. If you'd like to receive these updates via email, please subscribe!

✨ Brand new    

• Credential Manager module: New capability providing a way to issue external application credentials to users in Heropa has reached general availability. Learn more about it here.
• In case you missed the post, on-demand macOS desktops are now available in Heropa.

🌱 Enhancements

• Improvements to the Access tab for Courses and Events: We've made some updates to make it easier for Admin users to manage access methods to a course or event. For LTI users, it's now easier to limit access to only via the LTI if needed. See: Providing users access to a course. 
• All resources - Sharing tab: The old Access tab contained features to help manage the sharing of resources across companies. Following on from the Access tab enhancements above, we've moved the sharing capability to a different tab, called 'Sharing'. See: Sharing resources across companies.
• Customizable Login page: In our last update, we shared how you can now update the Login page with branding elements and add instructions for users. Since then,  we've also added the ability to add a custom CSS block to this page. See: Configuring settings.
• Content preview: We've updated the content editor so that the preview panel is consistent with how the content is displayed in the workspace side panel.
• Credential Manager: When viewing details of a Credential pool, the column visibility in the Credentials tab is no longer linked to the toggles in the Configuration tab. This allows the column visibility to be specified and automatically saved to your user preferences.  

🔧 Bugfixes

• Reports inconsistencies: In the Courses and Companies reports, we fixed some inconsistencies identified between the summary and individual report data. 
• Usage report display: A bug impacting the display of date and VLU information in the VLU usage report has been fixed. 
• Events - Instructor management: Intermittent errors preventing instructors from being added to and removed from events have been fixed.
• Chrome tab display: We fixed an issue affecting the display of an object containing an ampersand in a Chrome browser tab. 
• Dashboard - Usage panel: We fixed all progress bars in this panel to show the percentage progress.
• VM Images List filter: A bug with the filter on the VM Images List page has been fixed. 

✨We're excited to share that macOS VMs are now supported in your Heropa instance!✨ 

Our implementation of Amazon EC2 Mac instances allows for instant access to macOS environments running on real Apple hardware. If you have software running on macOS, training participants can be given a macOS desktops for hands-on learning, eliminating the need for physical Macbooks. Capacity can be scaled up or down as needed, helping to control costs. 

It's also a great result if you want to build training content or sales demo environments that are truly cross-platform. One Heropa customer has created a training course with both Windows and Mac in the same classroom environment, which provides for a great learner experience. 

Read more about it in our recent blog post: Using macOS desktops on-demand with Heropa.

Another useful resource is this article from our knowledge base, which outlines some important points to be aware of when running macOS in Heropa.

If you're interested in learning more about macOS VMs in Heropa, please get in touch! 

Did you know that the Heropa user experience can be made available in different languages? Both the Heropa portal and workspace support language localization. 

Admins can set a default language and then configure additional languages. Users can then choose their preferred language to work in.

To optimize the user experience in the workspace, a default keyboard layout can also be set. In the workspace, users can also select their preferred keyboard layout.  

For more information, see: Configuring languages.

The team has been busily working away on a new module within Heropa, called Training Credits. This has been developed to provide an easy way for our customers to sell bundles of prepaid credits that can be redeemed for courses on Heropa. 

Customers using the Credits module need to first assign a credit value to their courses. Then, once credits are sold (outside of Heropa), a credit transaction can be added to a company in Heropa, giving them a credit balance. Each credit transaction is worth a predetermined amount of credits, with a set expiry date. 

The company's users can then be enrolled in courses on Heropa, deducting from the credit balance. Credits are reserved once a user is enrolled in a course, and only redeemed once the course is launched. 

Here's an example of a credit transaction worth 1000 credits, where 500 credits have been reserved due to an enrollment in a training course.

For more information, see: Training credits.

If you'd like to learn more about Training Credits, and see it in action, please speak to us!

It's already easy to add custom colours for fonts, buttons and backgrounds via Administration / Settings / Branding. 

Further customizations to the Login page are now available, including:

• Adding a custom background image
• Adding a Welcome panel. This can be used to provide a welcome message and instructions to users when they first arrive to log in. 

A custom header and footer can also be added.

See: Configuring Settings.

Here's an update outlining what's in our latest release. If you'd like to receive these updates via email, please subscribe!

✨ Brand new   

• Customizable Login page: Align the Login page with your branding and look and feel. See: Customize your Login page. 

🌱 Enhancements

• User View: Users can now see more details about each course in their Library. Details about their progress through a course's sections and exercises are also available in My Labs by expanding the course details. 
• Content - Mark as complete: When content is included in the workspace, we've made it easier for users to mark each exercise as complete, immediately taking them to the next exercise.
• Password security: We've done some work to improve the security of our password hashing.  

🔧 Bugfixes

• Bulk delete of VM images: A bug preventing the bulk deletion of VM images has been fixed.
• Datatable column header alignment: A longstanding issue affecting the alignment of column headers in datatables has been fixed. 
• Create new environment - Picklist ordering: A bug affecting the ordering of Companies when creating a new environment has been fixed.   
• Order of VMs in the workspace: An issue affecting the ordering of VMs in the workspace when content is used in an environment has been fixed. 
• Reports - Column sorting: We fixed a bug where the sorting of columns in the Companies and Courses Reports was not working. 
• LTI Course - Submit for grading: An issue where the 'Allow grades' toggle was not being respected has been fixed.
• Environment resets: A bug preventing some customers from resetting their Azure environments has been fixed.